Responding to Negative Comments in the Social Media Space
Four professionals who work in social media share best practices for responding to negative comments in the social media space.
This video was taped during a panel discussion hosted by SMC-DC on May 21, 2009 at Levick Strategic Communications, Washington, DC. Participants include Jon Eick, Gayle Weiswasser, Andy Garvin, and Dallas Lawrence. Video by Mary Fletcher Jones.